Service and advice via WhatsApp - Free shipping worldwide - Free return shipping in DE & AT - 30-day right of return

Refund policy

REVOCATION
Right of withdrawal
+++++++++++++++++++++++++++++++
You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece. In order to exercise your right of withdrawal, you must inform us (Stapf GmbH, Michael Pacher-Straße 13, 6300 Wörgl, Austria, Tel.: +43 5332 73701, email: office@stapf.at) of your decision to withdraw from this contract. You can request and use this model withdrawal form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of the revocation:

If you revoke this contract, we have to repay all payments that we have received from you, excluding the delivery costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

+++++++++++++++++++++++++++++++

.