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Terms of service

1. General

The following general terms and conditions apply to all business relationships between Fritz Dollinger GmbH & Co KG, Hainbuchenstr. 12, 83435 Bad Reichenhall (hereinafter also referred to as "Dollinger") and the customer, which are initiated and processed via our online shop. The following general terms and conditions apply exclusively in the version valid at the time of the order. Deviating conditions of the customer require the express written consent of Dollinger.
The goods offered via the Dollinger online shop are aimed solely at end users. Customers must only be consumers within the meaning of § 13 BGB, i. H. any natural person who concludes the respective contract for a purpose that cannot be attributed to their commercial or independent professional activity.

2. Conclusion of contract

The goods offered in the Stapf online shop do not yet represent an offer to conclude a contract, but merely an invitation to place an order.
Stapf will confirm receipt of the customer's order in text form (usually by email). This confirmation of receipt does not yet represent a binding acceptance of the order. It serves as information for the customer about the order placed. The purchase contract is only concluded when the ordered goods are sent to the customer or when Dollinger has sent an express order confirmation to the customer.
The contract language is exclusively german.

3. Prices, Shipping Costs and Delivery

All prices in the Stapf online shop are in euros and include the statutory VAT applicable in the Federal Republic of Germany plus any shipping costs. The prices current at the time of the order apply.
Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. A delivery takes place exclusively in Germany. The purchase price is due upon delivery of the ordered goods.
The customer can choose to pay the purchase price in advance or on account. We reserve the right to exclude certain payment methods in individual cases.
Stapf delivers free of charge from a purchase value of €80. Otherwise, the fees for standard delivery are a flat rate of €3.90 per shipment.

4. Retention of Title

The delivered goods remain the property of Stapf until full payment has been made.

5. Cancellation policy

++++++++++ Start of cancellation policy ++++++++++

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece. In order to exercise your right of withdrawal, you must inform us (Stapf GmbH, Michael Pacher-Straße 13, 6300 Wörgl, Austria, Tel.: +43 5332 73701, email: of your decision to withdraw from this contract. You can request and use this model cancellation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of the revocation:

If you revoke this contract, we have to repay all payments that we have received from you, excluding the delivery costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

++++++++++ End of cancellation policy ++++++++++

6. Return Shipping Costs

When exercising the right of withdrawal, you have to bear the regular costs of the return if the delivered goods correspond to the ordered ones.

7. Warranty

The statutory warranty rights and periods apply.
Insofar as subsequent performance is provided by means of a replacement delivery, the customer is obliged, at Stapf's request, to return the defective goods that were first delivered to Stapf within 30 days.

8. Liability

Stapf is fully liable for damage resulting from injury to life, limb and/or health as well as for damage caused intentionally or through gross negligence insofar as Stapf fraudulently conceals a defect.
The articles offered in the Stapf online shop are photographed and described to the best of our knowledge and with the greatest care. Minor deviations between the depiction and reality do not constitute a defect in the goods ordered. Stapf also assumes no liability for any errors or the completeness of the description texts of an item, including product information and care instructions.
Stapf is not liable for the functionality of data networks, servers or data lines to its data center and the constant availability of its online shop.
In the event of a breach of minor contractual obligations, liability for slightly negligent breaches of duty is excluded.
Insofar as Stapf's liability is excluded or limited, this also applies to the liability of legal representatives, employees and vicarious agents of Stapf.

9. Privacy

We will collect, process and store all of the personal data you provide exclusively in accordance with the provisions of German data protection law.
In order to process the contract concluded with you, it is necessary to use your personal data. Any use going beyond this requires your express consent. The details of the data collected and their respective use can be found in our data protection declaration.

10. Place of Performance and Jurisdiction

The contractual relationship is exclusively subject to the law of the Federal Republic of Germany.
If the purchaser is domiciled outside of the Federal Republic of Germany, Dollinger's registered office is agreed as the exclusive place of jurisdiction.
11. Identity of Provider, Contact

The customer's contractual partner is:

Stapf GmbH

Michael Pacher-Strasse 13

6300 Woergl


Phone: +43 5332 73701


registration in the commercial register
Registration court:
Registration number:  

represented by the managing directors: Kathrin & Sebastian Proft


Recipient: Stapf GmbH
Bank details: Sparkasse Wörgl
IBAN: AT03 2050 6077 0008 0653

Complaints can be made at the above address.