Shipping & Returns

📦 Shipping

Shipping is free for you within the EU. Your order will be prepared within 1–2 days and will arrive in 3–5 business days.

For deliveries to Switzerland and the United Kingdom, we charge a flat shipping fee of €20 per order. For all other countries, the shipping cost is €60.

Please note that for deliveries outside the EU, additional costs such as customs duties, import VAT, import taxes, handling fees, or other country-specific charges may apply. These costs are not covered by STAPF and must be borne by the recipient.

▪️ Warranty and Stapf Care

Our goal is for you to enjoy your Stapf product for a long time. That’s why we offer an extended 3-year warranty on all items. If defects occur during this period, we will repair your garment free of charge – regardless of where it was purchased.

With Stapf Care, you can complement this warranty with a service for ongoing care: For an item from the last three years, you can purchase a Care voucher and send it in once a year. We gently remove pilling and take care of minor repairs to make your piece look like new again.

If larger repairs are necessary beyond that, we will inform you in advance with a cost estimate. You then simply decide whether the repair should be carried out.

▪️ Exchange and Returns

You can return your order within 30 days of receipt. Within the EU, a return fee of €5 applies. If you want to exchange an item, the return shipping is free for you.

▪️Return within the EU

Simply register your return via our returns portal and download your return label as a PDF. Print it out, stick it visibly on your package, and drop it off at a collection point. Once we receive your return, we will refund the amount. Please only send back complete, clean, and undamaged goods.

▪️ Return outside the EU

If you live outside the EU, please send your return independently and at your own expense with a shipping provider of your choice to the following address:

Stapf GmbH
Michael-Pacher-Straße 13
6300 Wörgl - Austria